FoxVIP Refund Policy

2. Orders or Products That Are Not Refundable

Refunds are generally not available in the following circumstances:

1. Unpaid orders, or orders that were canceled or closed without an actual charge.
2. Digital subscriptions, accounts, redemption codes, or virtual products that have been delivered and activated, linked, logged into, used, or consumed.
3. Add-on packages, additional quotas, points, credits, API usage, or other value-added services that take effect immediately. Once allocated or used, these resources generally cannot be recovered.
4. Products containing consumable quotas, points, or uses. Any use of any portion after purchase will be treated as consumption.
5. Products with clearly disclosed functional, regional, device, or supply restrictions, or products described as having “no warranty” or being “guaranteed only at the time of delivery,” when the refund request is based on those disclosed conditions.
6. Promotional bonus periods, bonus quotas, coupon discounts, and other non-paid benefits are not included in the refundable amount.
7. Usage issues caused by third-party platform rules, regional policies, network conditions, or user device limitations, unless the issue resulted from an error in FoxVIP's delivery.

3. User Conduct That May Disqualify a Refund

FoxVIP may reject a refund request in the following circumstances:

• The email address, account, region, contact details, or other order information provided by the user is inaccurate.
• The user uses an unsupported device, browser, or network environment, or exceeds the device limit stated on the product page.
• The user violates the Terms of Service, product usage instructions, or third-party platform rules, including through account sharing, commercial resale, automated scripts, or bot activity.
• The user submits malicious, frequent, or abnormal refund requests, or abuses services or consumes resources for the purpose of seeking a refund.
• The user fails to provide order details, screenshots of errors, operation records, or other evidence requested by customer support, preventing the issue from being verified.

4. Refund Amount Calculation

Refund amounts are generally calculated according to the following principle:

Refund amount = Refundable order amount − Payment channel refund fee − Applicable service fee

For products with a partially used subscription term, the refund may be calculated based on the remaining paid service period. Bonus periods, promotional quotas, and non-paid benefits are excluded from the refund amount.

For AI services and other special products charged by number of uses, quota, or consumption, the refund may be calculated using the following methods, with the lower amount applying:

• Unused uses or remaining quota ÷ Total order uses or quota × Amount paid;
• Remaining service days ÷ Total service days in the order × Amount paid.

The actual refund amount may also be affected by the payment channel's refund rules, exchange rates, and fees.

5. Refund Methods and Processing Time

1. Refund to the original payment method: Where permitted by the payment channel, the refund will be returned to the original payment method. The arrival time is determined by the bank, payment provider, or card network.
2. Refund to FoxVIP account balance or points: For certain orders, users may choose to receive a refund as FoxVIP account balance or points, subject to confirmation by customer support.
3. Original payment method cannot receive a refund: If the payment channel's refund period has expired, the original account has been closed, or refunds are not supported, FoxVIP will discuss another feasible method with the user. The user is responsible if a refund cannot be completed because they refuse to provide required information or cooperate with the process.
4. FoxVIP will not redirect a refund to another payment recipient without the user's authorization, unless required by law, regulation, or payment channel rules.

6. How to Request a Refund

Please submit your request through FoxVIP's official customer support channel and provide:

• Order number;
• Registered email address or account information;
• Reason for the refund and a description of the issue;
• Any necessary screenshots, screen recordings, error messages, or usage records.

Customer support will first attempt to provide technical assistance, redelivery, or replacement. If the issue cannot be resolved, the refund request will then be reviewed under this policy.

7. Effect of a Refund on Your Account

After a refund is completed, FoxVIP or the relevant third-party platform may suspend, revoke, or recover delivered accounts, subscriptions, redemption codes, virtual quotas, or other benefits. Certain products may no longer be available for repurchase or enrollment in the same subscription plan after a refund.

If a refund request is determined to violate this policy, FoxVIP may restrict the account, cancel orders, suspend services, or refuse subsequent refund requests.

8. Third-Party Platforms and Force Majeure

If an order cannot continue to be fulfilled due to a third-party subscription platform, payment channel, regional policy, platform rule change, service provider outage, or another force majeure event, FoxVIP will provide an appropriate solution based on the circumstances, such as replacement, extension, a refund to the account balance, or a refund to the original payment method.

This policy does not limit any mandatory consumer rights available under applicable law. The final outcome will be determined based on order evidence, product status, actual service usage, and payment channel rules.

9. Contact Us

To request a refund or ask about its status, please submit a ticket through the official FoxVIP customer support channel and retain your order number and communication records.